> Please check the tracking code in the SHIPPING CONFIRMATION EMAIL sent when your item was dispatched. Remember to check your junk/spam folder for this email also, or any other email accounts you may have used instead. 

You can click on the tracking link in the confirmation or copy/paste it into the tracking page.

>If you DID NOT RECEIVE a shipping confirmation yet, it may be that the standard processing time has not taken place yet (1-2 business days for UK orders, or 2-3 business days for International orders).

> If you RECEIVED the shipping confirmation email and placed an international order (we ship from the UK), please check the tracking link to see if the item is held up at customs in your country and/or if they are trying to contact you, to pay a customs tax for example.

> If neither of the above applies, please email sales@skincarebydrv.com for help, quoting your order reference number. Please only submit your query once and ideally write from the email address used to make the purchase so we can serve you faster. Thank you

For the latest shipping rates & info, please read our Shipping Policy

Sorry we do not ship directly to India due to high customs taxes imposed by the Indian Government as of 2021/22.

Please consider purchasing from our local partner: styledotty.com

FOR OTHER COUNTRIES, PLEASE CONTINUE READING:

If we do not ship directly to your country, you may wish to consider using a parcel forwarding company, who has an address in the UK and can forward the goods to you.

They typically charge per kilogram of weight and have the added benefit that you can buy from several online stores and have all your goods sent to you in one delivery, saving you on shipping fees.

Some countries (like India) restrict food imports, so please check also if you are placing an order for Dr V. Collagen Boost.

Below is a list of companies you could set up an account with, however we encourage you to do your own research for the best rates and shipping options:

Forward2me (global)

Shop&Ship (global)

Postbox Courier (for South Africa)

DHL EasyShop (for Middle East)

You will need to setup an account with your chosen parcel forwarder above and then use the address they provide for you as your shipping address when making purchases on our website.

Please note that Skincare by Dr V can only guarantee delivery to your chosen shipping address in the UK, and is not responsible for delivery to the final destination, which remains with the mail forwarder.

Apologies we are unable to offer in-person consultations but are pleased to offer written recommendations tailored to your needs by email.

Please also consider the Dr V Video Skin Quiz to find your perfect skin-matched routine quickly.

To begin a email consultation, please message sales@skincarebydrv.com with a description your skin type, skin concerns and goals (photo is optional).

Here is our full list of pregnancy/breast-feeding safe products.

QUICK HINT: Antioxidant Serum, Trio Blemish PM Gel, Body Anti-Ageing Range and all Pigmentation Kits are not regarded as safe for pregnancy.

The answer is YES to all of the above, except Dr V Collagen Boost Marine Collagen versions which are non-vegan (derived from fish) and the Dr V Hair Shampoo and Conditioner which contains wheat protein (source of gluten).